Quality
Our ISO 9001:2015 quality management system is certified by Lloyds Register, with processes set up to meet and exceed the high expectations from our customers. Our specific and measurable quality objectives are regularly monitored, evaluated and reviewed. Through actively developing our quality management system, we continuously evolve the way in which we conduct our business - always with customer benefits in mind.
Customer satisfaction
Customer satisfaction is our number one performance indicator. Our focus is exclusively on building sustainable customer relationships, creating long term mutually added value. The customer can be safe in knowing that they have a partner in Primetail who can accommodate a broad variety of purchasing needs. The methodology is a combination of responsiveness and continuing dialogue, making sure that we fully understand customer requirements, and adapting our offer to fit the individual business partner. The result is 100% satisfied customers.
Claims and return policy
Primetail takes full responsibility for handling claims in a standardized return merchandise authorization process, for all parts sourced and purchased through us. Even though we don’t produce any goods ourselves, we make sure to backtrack any questions regarding quality to the original manufacturer. Our customers can be sure that claims will be monitored and tracked according to best practice.
Sustainability
We aim to play an active role in driving sustainable development in our industry. With the UN Sustainable Development Goals in mind, we have identified areas where we can make a difference. We encourage our business partners and stakeholders to do the same. We are rated in the 70th percentile by Ecovadis Supply Chain Sustainability ratings, and are aligned with ISO 26000 standard regarding social responsibility.
